Digital Transformation in Shared Service Company

The organizations will implement a shared services platform with the aim of reducing costs, standardizing processes, and providing additional business value for the organization. In the digital era of transformation that is currently taking place, the implementation of Shared Service Centers by organizations is one of the strategic steps to bring the company to be superior. Based on a survey conducted by Deloitte in 2021, it was found that more than 600 shared service companies in the world said that digital technologies were able to improve and optimize shared services.

The report explains that there are 3 key enablers for companies to optimize shared services, namely:

  1. RPA (Robotic Process Automation)
  2. Single-instance ERP
  3. Global Standardized Process
2021 Key Transformation Enablers of Global Shared Service and Outsourcing Survey Report by Deloitte

Robotic Process Automation is not a stand-alone strategy to achieve the digital transformation in your company

Robotic Process Automation is not just a single strategy to achieve maximum results in maximizing streamlined business operations. Almost half of the total companies surveyed also implement single-instance ERP to support the RPA used. Likewise, the Global Standardized Process supports RPA and Single-instance ERP to implement a simple environment that will reduce costs and increase company revenue.

Robotic Process Automation by Configuratori

In terms of operations, RPA can help companies to work on iterative processes. In terms of data, companies must also apply strict and secure data standards to maintain the accuracy of the data that will be used and that comes out of the automation machine. In terms of workflow, the determination of a simple but continuous workflow will ensure that each job will be carried out properly and measurably so as to minimize the risk of system failure.

Robotic Process Automation must be supported by a simple and organized environment and accurate data

In conclusion, Deloitte said that the organization’s priorities in achieving maximum impact and increasing company value include:

  1. Build good analytics with easy-to-use reports
  2. Focus on customer experience by implementing user-centric design
  3. Lowering costs by implementing RPA and Automation
  4. Develop a strong culture, employee well-being, and flexible work practices
  5. Develop work culture virtually and from anywhere (remote-work)

— —

Bryant Alim





Product Manager | Car Enthusiasts & Tech Savvy | LinkedIn:

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Chatbot and a bit of AI

Bringing Artificial Intelligence Solutions to Enterprise Customers Comes Down to Three Cs

Why did rule-based natural language processing finally fail?

China’s AI ambitions and why they matter

AI vs ML: What’s the Difference?

CDS Members Co-Author Paper on AI That Can Reduce False-Positive Findings in Breast Ultrasound…

sefer of cybernetic codes;

How are social robots improving older people and children’s lives?

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Bryant Alim

Bryant Alim

Product Manager | Car Enthusiasts & Tech Savvy | LinkedIn:

More from Medium

Will robots ever be able to think like humans?

can robots think?

Why Agile is the way to go for Edge AI

in reality projects rarely turn out as planned

Comparative applications of Prim’s and Kruskal’s algorithm in real-life scenarios

Why Agile is the way to go for Edge AI

in reality projects rarely turn out as planned